Refund Policy

1. No Refunds Policy

All ticket purchases on NETVAULT are final. By purchasing a ticket, you acknowledge that you are entering a voluntary raffle and understand that ticket purchases are non-refundable under normal circumstances.

2. Exception: Campaign Cancellation

If NETVAULT cancels a campaign (e.g., due to technical fraud, organizer request, or legal requirement), all participants will receive a full refund of their ticket purchase price within 14 business days.

3. Exception: Technical Errors

If a ticket purchase fails due to a technical error on our platform (e.g., duplicate charges, payment deducted but ticket not issued), please contact us within 48 hours with proof of payment. We will investigate and process a refund if warranted.

4. How to Request a Refund

To request a refund, email support@netvaultltd.com with:

• Your full name and registered email address
• Campaign name and date of purchase
• Transaction reference or payment proof
• Description of the issue

5. Response Time

We aim to respond to all refund requests within 48 hours. Approved refunds are processed within 14 business days to your original payment method.

6. Disputes

If you believe a refund is warranted beyond these exceptions, you may escalate to support@netvaultltd.com. Our team will review your case and make a final determination.